Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chilidhaaga@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chilidhaaga@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chilidhaaga@gmail.com.

At Chili Dhaaga, every product is handmade with love, care, and dedication by our artisans. Since each item is uniquely crafted, slight variations in color, design, or size are part of the beauty of handmade work.

Returns

  • We accept returns only in case of defective or damaged products.

  • To be eligible for a return, you must notify us within 3 days of delivery at [your support email/contact].

  • The product must be unused, in the same condition as received, and returned with original packaging.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the status.

  • If approved, a refund will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable.

Exchange Policy

  • Since all items are handmade and made-to-order, we do not offer exchanges at this time.

  • However, if you need a replacement due to damage, we will arrange it after reviewing your request.

Non-Returnable Items

  • Custom-made orders, personalized products, and discounted/sale items cannot be returned or refunded.

Contact Us

If you have any questions regarding returns or refunds, please reach out to us:
📩 Email: [info@chilidhaaga.com]
📞 Phone: [+91- 8460633309]